Your browser does not support JavaScript!. Plese enable your browser javascript. Or Update Your Brower with New Version

Airtel Nigeria | The Smartphone Network

Welcome to the A Club!

Airtel’s revamped Loyalty Management Solution formerly known as Airtel Rewardz.

The A Club has 2 basic objectives;

  • To recognize your patronage with Airtel
  • To reward your patronage with Airtel

 

We want you; our customers, to know that Airtel is appreciative of your support and loyalty to our brand and wants to give you MORE for every interaction you have with us.

More than giving you regular GSM benefits,

We are providing you with benefits through thousands of companies around the world, so no matter what you're looking for we're sure to have a great discount or privilege for you.

 

TECHNICALITIES

 

The A Club Loyalty Programme is a point based programme designed to reward our customers for every Naira spent on the network be it on voice, SMS or data.

For every N10 that you spend, the A Club rewards you with 1 A Club Point that is redeemable via,

  • Our A Club Catalogue – which has a variety of GSM items and products that you can redeem for varying values with your points.
  • Our Partner Vendors – which allow you to exchange your points for items in their portfolio

You only need to dial *797# to check your Membership and other relevant information .

The A Club is open to our High Value customer base .

 

HOW DO I BECOME AN A CLUB MEMBER?

 

  • If you are a valid Airtel Premier customer, you automatically get registered in to the A Club.
  • If you are not, you would have to spend an average of N2,500 monthly for 3 months to be able to opt into the service.
  • If your spend drops, for a consistent 6 month period, your membership will be withdrawn.

CATALOGUE

 

GSM Catalogue

.
Product Name Product Description Product Price Product_Type Points
Weekly 50MB Data Bundle 300 GSM DATA 1000
Lite 500MB Data Bundle 1000 GSM DATA 3334
Smartphone1 1.3GB Data Bundle 2000 GSM DATA 6667
Smart phone 2 2GB Data Bundle 3000 GSM DATA 10000
Plus 4GB Data Bundle 5000 GSM DATA 16667
Max 8GB Data Bundle 8000 GSM DATA 26667
Deca 10GB Data Bundle 10000 GSM DATA 33334
Premium 15GB Data Bundle 15000 GSM DATA 50000
Prime 20GB Data Bundle 18000 GSM DATA 60000
Android 2.0 2GB Data Bundle 2000 GSM DATA 6667
Android 4.5 4.5GB Data Bundle 3500 GSM DATA 11667
Facebook Bundle (Unlimited) 120MB Social Bundle 300 GSM DATA 1000
Facebook Bundle (Monthly) 70MB Social Bundle 200 GSM DATA 667
Facebook Bundle (Weekly) 30MB Social Bundle 100 GSM DATA 334
BBM Bundle (Unlimited) 120MB Social Bundle 300 GSM DATA 1000
BBM Bundle (Weekly) 80MB Social Bundle 200 GSM DATA 667
BBM Bundle (Daily) 25MB Social Bundle 100 GSM DATA 334
WhatsApp Bundle 30MB Social Bundle 100 GSM DATA 334
BB Absolute (Monthly) 4GB Blackberry Bundle 3000 GSM DATA 10000
BB Absolute (Weekly) 500MB Blackberry Bundle 500 GSM DATA 1667
BB Absolute (Daily) 80MB Blackberry Bundle 200 GSM DATA 667
BB Unlimited (Monthly) 2GB Blackberry Bundle 1500 GSM DATA 5000
BB Unlimited (Weekly) 200MB Blackberry Bundle 525 GSM DATA 1750
BB Unlimited (Daily) 40MB Blackberry Bundle 100 GSM DATA 334

Non GSM Catalogue

GENERAL

  • The General Terms and Conditions define the contractual relationship between Airtel Nigeria and each individual Member. Airtel Nigeria, to be known as ‘The Company’ reserves the right to cancel or replace the Programme and the right to make alterations to or amend the Programme, the General Terms and Conditions, A Club Communication, the Points accumulation structure, reward structure, reward redemption structure, discount structure, participation of any Partner in the Programme, or Programme procedures as described in Programme documents at any time. No damage claims against the Company by Members may be lodged as a result of legally required alterations. Notification of alterations and amendments to these Terms and Conditions will be issued through A Club Communication. These General Terms and Conditions and any alterations shall be considered approved when the customer enrols to the Programme. If a Member does not accept the Programme alterations, the Member may terminate the membership.
  • Each party may terminate the contractual agreement at any time. The General Terms and Conditions shall continue to govern implementation even after termination of the contractual relationship. If the Member wishes to voluntarily cancel the contract he or she should communicate by contacting a Customer Care Agent in any of the designated centers or via the customer care helpline. Voluntary de-enrolment from the Programme will be effective one day after the request was issued i.e. 24hrs after request. A Member will in this case forgo all accrued Points, Benefits and outstanding Vouchers.
    • If the member becomes inactive (more than 90 days without any activity), the Company reserves the right to terminate the Membership. The member will in this case forgo all accrued Points, Benefits and Outstanding Vouchers.
    • If a Post Paid line is terminated due to non-payment, the associated Membership to Rewards will also be terminated, forfeiting all accrued Points, Benefits and Outstanding Vouchers. The Membership card will no longer be valid regardless of its expiry date and should be returned to the Company.
    • In order for a Member to maintain his or her Membership in the Programme he or she must remain an active customer with the Company as per the governing rules at any given time.
    • If the Company cancels the contract, all Points shall expire. If the Member makes material misrepresentations, violates rules as set forth in A Club Communication, or violates any of its rules, all Points shall expire as soon as the Company issues the notice of cancellation.
  • The Company shall make reasonable efforts to give Members prior notice of termination of the Programme.
  • The Company shall make reasonable efforts to ensure that the rewards and benefits being promoted as being available to Members will actually be available. However, the Company or its Partners may unilaterally restrict the amounts of the rewards and benefits being proposed and the Company cannot guarantee or warrant that such facilities shall be available. A Member may therefore find that a particular reward or benefit is not available at the time and place of redemption. The Company advises Members to check availability of the desired Reward at the preferred outlet of the Partner prior to redemption of Reward Points for the specific item.
  • All rewards and benefits proposed in the A Club Catalogue are subject to change and availability. Alterations may apply. Rewards and benefits offered to Members may be provided by Partners with which the Company has made arrangements, but over which it has no control.
  • Rewards and benefits will be subject to the general terms and conditions of the Partner providing the promoted facilities. These general terms and conditions are available to Members from the Partners or from A Club Communication.
  • The Company and its partners reserve the right to make Promotional Offers available to Members or groups of Members based on Programme activity or Level, including but not limited to service activity.
  • A Member’s points earning power is based on his/her segment level on Airtel Nigeria i.e. Points Earning Ratios differ depending on allocated segment(s).
  • LMS Points expire every month in a calendar year. LMS Points earned today will expire in the following buckets,
    • Diamond & Platinum – at the end of the 12th Month i.e. 1 Year
    • Gold, Silver, Ivory, New & New Ultra - at the end of the 24th Month i.e. 2 Years
    • The expired LMS Points will be subtracted/taken from the Member’s LMS Points’ account.
    • The Company reserves the right to unilaterally terminate LMS Points which have passed the defined expiry date.
  • It is up to the Member to check the expiration date of his/her LMS Points
  • Information on the Points balances, including but not limited to summaries by text message, is indicative.
  • The Mobile phone number will be used to identify the Member’s LMS account. The Member is responsible for the maintenance of his or her Rewards account through this mobile number.

 

ENROLMENT

  • Subject to local laws and parental or guardian approval, where applicable, the Programme is open solely to individuals aged 18 years or older. Payphone operators, Test lines, Technical lines and Company employees are excluded from participation.
  • Membership is based on MSISDN
  • Services taken or used prior to the confirmation of enrolment to A Club do not qualify for earning Points.
  • The Member is responsible for providing the Company with the Member's correct mail and email address for A Club Communication. If a Member changes his mailing address, the Member shall notify the Company by contacting Customer Care.
  • Once enrolled in the Programme, Members shall be deemed to have read and accepted the General Terms and Conditions.
  • The Company reserves the right to refuse membership to any person who does not meet the requirements for participation in the Programme.
  • Any eligible person wishing to join the Programme can do so by dialling the USSD string *797# to enrol onto the platform
  • Enrolment is compulsory for Diamond and Platinum customers
  • The Member is required to update the Company on any changes in personal information at any time via the Customer Service Centre. In case a Member is not willing to share (all) information, the Member may not be able to enjoy the Benefits attached to its Membership Level.

 

EARNING POINTS

  • LMS Points earned by a Prepaid Member shall be credited to the Member's account on a daily basis. In the case of post-paid Members, LMS Points will be credited on a daily basis however will only become redeemable upon full payment of the outstanding monthly bill. Members are personally responsible for informing any third party or legal entity paying for services with respect to the Points and advantages obtained under the Programme.
  • Each Member should verify that LMS Points have been duly credited to the Member's account by dialling the USSD string *797# or via the Company’s Customer Service Centre.
  • The Company reserves the right to debit the account of any Member who has acquired Points in an improper manner.
  • Except as specified in A Club Communication, services which qualify for Points accumulation are the Company’s services only. Any services at employee-reduced rates and services used by payphone operators do not qualify do not qualify for Points accrual.
  • In case of service cancellations due to factors beyond the Company's control, including but not limited to natural disasters, weather conditions, labour disputes or security reasons, the Member will not be granted Points.
  • All Points and subsequent rewards must be earned and used according to the rules and guidelines in these Terms and Conditions.
  • The Member must use the Company’s services to earn Points. Points will not be awarded on unused, forfeited, or fraudulent services. The Member can earn Points only for the service used. The Member's account can be credited only once for each service used and which has been paid for.
  • The Company reserves the right to change the basis on which the Points are allocated to any member.

 

POINTS REDEMPTION

  • When a Member has earned a sufficient number of Reward Points, the Member may request a reward from the A Club Catalogue via the LMS Aggregator website, or through an Airtel Showroom or Customer Care Centre, in accordance with the procedures governing the issuance of rewards as set forth in A Club Communication. Reward application procedures may be modified in future by the Company as communicated in A Club Communication.
  • A Member’s LMS Points Account can be accessed through his/her mobile number. All reward requests made by use of a Member’s mobile number are deemed to have been made by the owner and rightful user of this mobile number. The Company will not accept the liability for misuse of a Member’s point LMS Points Account through the use of his/her number.
  • The A Club Catalogue includes all the up to date Rewards for which Members can exchange their LMS Points. The Company reserves the right to update the Catalogue at any time by adding new items or removing others. The Company will aspire to ensure that items which have been removed/ replaced from the catalogue will remain available for 6 months after the new catalogue has been communicated.
  • LMS Points are deducted from the Member’s LMS Points account at the issuing of an LMS Aggregator Voucher for a Non-GSM reward or issuing of a GSM reward.
  • An LMS Aggregator Voucher will be issued to Members after a redemption request for a Non-GSM item has successfully been completed. LMS Aggregator Vouchers are valid for a period of 3 months from the date of issuance.
  • The Voucher is required for the item of choice to be issued to Members at the relevant LMS Merchant Partner Store. Members are required to sign a proof of receipt once the reward has been issued. Once the reward has been issued, no change of beneficiary will be accepted under any circumstances.
    • The placing of Members on standby lists is not allowed.
    • Vouchers for all rewards related to mobile services cannot be cancelled. A member may cancel vouchers for Non-GSM rewards if these vouchers have not been used to obtain the relevant item from the partner store and the voucher is still valid. LMS Vouchers can in this case be cancelled by calling Customer Care.
    • Cancellation of vouchers after loss or misuse of the Member’s mobile phones shall be the sole responsibility of the member.
  • All GSM rewards related to mobile services must be used on the Company’s network. LMS Points are deducted at the issuing of the GSM-Reward and the GSM-Reward is directly credited into the Members’ account.
    • GSM-Rewards cannot be cancelled after issuance.
    • All GSM rewards related to mobile service is subject to modifications based on the service class of the customer.
  • LMS Merchant Partners may require the customer to book at least 24hrs prior the consumption of the service.
  • The Member shall be responsible for paying all applicable taxes, fees, levies and/or surcharges associated with the issue or use of a reward and benefit as stated in A Club Communication, in the General Terms and Conditions or as communicated by the Partner.
  • Only the Member is entitled to apply for a Reward. The Member may order a Reward either for himself or for any other person designated by the Member at the time the reward is requested, subject to the Terms and Conditions of the Programme.
  • If a Member has a complaint regarding any of the Company’s service rewards, the Member should notify the Company’s Customer Service Centre within 21 days of the reward being issued or used. Airtel Nigeria is not liable with regards to Rewards redeemed from anA ClubLMS Merchant Partners and complaints should be dealt with by the Partner.
  • Depending on the reward involved, the Member will be required to collect it personally. As soon as the reward application has been processed, the LMS Points required for the Reward are debited to the Member's account in accordance with the scale in force on the application date and a LMS Aggregator Voucher issued. The Member must take the LMS Aggregator Voucher (an e-format is also applicable here) to an authorized A ClubLMS Merchant Partner Store to collect the Reward. The Company advises to request a reward at the time of visiting the desired A Club LMS Merchant Partner Store to avoid disappointment and availability issues. The Company cannot guarantee that all Rewards as stated in the Catalogue will be available at all times in all LMS Merchant Partner Stores.
  • Members of the A Club Loyalty Programme Nigeria will only be able to select items from the Nigeria A Club Catalogue of goods and services for redemption.
  • Members who have been deactivated (no revenue generating event in the last 90 days), barred, deleted or temporarily de-activated or whose number has been blocked will not be eligible to redeem their Reward Points or make use of any outstanding LMS Aggregator Vouchers.

COMPLIANCE WITH THE PROGRAM

  • The Member guarantees the correctness of all information given, including but not limited to the mailing address, and shall be solely responsible for any erroneous, incomplete or out-of-date information provided to the Company.
  • Each party may terminate the contractual agreement at any time. The General Terms and Conditions shall continue to govern implementation even after termination of the contractual relationship. If the Member wishes to voluntarily cancel the contract he or she should communicate by contacting a Customer Care Agent in any of the designated centers or via the customer care helpline. Voluntary de-enrolment from the Programme will be effective one day after the request was issued i.e. 24hrs after request. A Member will in this case forgo all accrued Points, Benefits and outstanding Vouchers.
  • b. All Points and subsequent rewards must be earned and used according to the rules and guidelines in these General Terms and Conditions. The Company has the final say as to whether a service qualifies for Points. Services provided free of charge will not earn Points. Points will only be credited for the value of the amount of services paid for.
  • Points will not be awarded on unused services. Points will not be awarded when a Member improperly utilizes Airtel Nigeria services.
  • All claims for retroactive credit should be made within three (3) months of the service in question. No further claims for retroactive credit shall be entertained by the Company at the expiry of the three (3) month period.
  • The sale, purchase, brokerage, resale, barter or exchange of Points or discounts for any compensation is prohibited. Violators, who use a wrongfully acquired reward or benefit, shall be liable for damages and litigation costs. Rewards and benefits have no cash value and can never be redeemed for cash.
  • Violation of the General Terms and Conditions, abuse of the Programme, including the failure to follow Programme policies and procedures, sale or barter of rewards or discounts or any misrepresentation of facts pertaining thereto, improper conduct, including any untoward behaviour or harassment with reference to the Company’s, or LMS Merchant Partners', employees, unruly behaviour, or any refusal to honour employee instructions, may result in cancellation of the Member's account and future disqualification from the Programme, forfeiture of all Points accrued and cancellation of previously issued but unused Rewards and/or LMS Aggregator Vouchers.
  • Any material breach of the General Terms and Conditions may result in the confiscation of rewards at any time and in payment by the Member of the full applicable rate for any benefit misused.
  • In connection with the enforcement of any of the Terms and Conditions governing the Programme, the Company reserves the right to take appropriate legal action as it deems necessary against the Member, and may recover damages, attorneys' fees and court costs.
  • Employees of the Company cannot take advantage of the present Terms and Conditions by earning Points or obtaining rewards, or of their status in the Programme, for services offered by the Company at employee-reduced rates.

 

PERSONAL DATA

  • Personal data relating to the participation of Members in the Programme will be processed and used for purposes serving Programme implementation in accordance with applicable data protection regulations and the Nigerian Laws. The Company has notified the Nigeria Government of the processing of this personal data.
  • Personal data shall be used and exchanged by the Company and the Partners as required by the Programme. Furthermore, in order to enable the Company or the Partners to offer products and services as well as for their direct marketing or communication purposes, information concerning the Member and the Member's Programme participation may be transmitted confidentially between the Company and the Partners for their sole usage. If the Member does not want to receive offers from the Company and/or the Partners, the Member may object, under certain conditions, to the processing of his data for this purpose by notifying the Company’s Customer Service Centre at any time in writing.

 

AUDITING

  • The Company reserves the right to audit any and all accounts in the Programme at any time and without notice to the Member to ensure compliance with Programme rules.
  • In the event an audit reveals discrepancies or violations, the processing and/or issuance of rewards, Points accrual or point usage Summaries may be delayed by the Company until the discrepancies or violations are resolved to the satisfaction of the Company. Pending such resolution, Members may be prohibited from redeeming Reward Points and using services or benefits associated with the Programme as determined solely by the Company.
  • The Revenue Assurance team is responsible for providing and validating Monthly Points Validation Status reports that is also available for audit purposes.
  • The Company reserves the right to inform the Partner about the serious misbehaviour of the Member or discrepancies in the Member's account.
  • The Company reserves the right to exchange information with Partners or their agents for auditing purposes.

 

LIABILITY

  • The Company does not accept any liability whatsoever with respect to any damage, death, delay, injury or loss arising out of or in connection with services, rewards or benefits provided or not provided by the Company or the Partners under the Programme, save to the extent in which such damage or loss arises out of negligence by the Company, or was caused by the Company with intent, or recklessly and with the knowledge that damage would probably result. Any claim must be lodged directly with the LMS Merchant Partner.
  • Save as otherwise provided, the Company shall not be liable for any loss or damage resulting from the termination of or the change in the Programme or for any withdrawal from the Programme by one of the Partners. The Company shall make reasonable efforts to inform the Member about any such changes or withdrawals as soon as possible.
  • If the Company or any Partner improperly denies a Member a Reward, the Member's exclusive remedy shall be the issuance of the improperly denied Reward by the Company, if available, or such other reasonable, alternative and comparable rewards as determined by the Company, or re-crediting of the redeemed Reward Points spent, at the Member's option. In the event of any of the aforementioned improper denials, the liability of any Partner shall be limited to the value of the reward concerned and compensation shall take the exclusive form of a reward or the re-crediting of the value in LMS Points. A Member shall request the LMS Points to be re-credited no later than 6 months after issuing of the reward certificate.
  • Due to local laws and regulations, the Company may not be able to make available the Programme or parts thereof in certain countries or to certain individuals. The Company will not be liable when complying with such local laws and accordingly reserves the right to terminate a Member's participation in the Programme and cancel whichever Points such Member may have accumulated.
  • The Member is liable for any claims from third parties, including the tax authorities, arising from membership in the Programme.
  • The Company is not liable for the quality/ condition of items redeemed from the third parties (strategic partners).

 

MODIFICATION & TERMINATION OF THE PROGRAMME

  • The Company may modify any of the terms and conditions governing the Programme - including, but not limited to, the methods through which,
    • LMS Points can be earned,
    • how LMS Points can be used,
    • the value of LMS Points,
    • the conversion rates between LMS Points and
    • Reward issued at anA ClubLMS Merchant Partner or Airtel Showroom and
    • the conditions under which LMS Points may be forfeited - at any time, with or without notice, even though these changes may affect a Member's ability to use the LMS Points that he/she has already earned.
  • The Programme has no predetermined termination date and may continue until such time as the Company decides to terminate the Programme. The Company may terminate the Programme at any time, with notice in the print and electronic. Members will have six (6) months from the date Programme termination is announced to use LMS Points and any outstanding Vouchers. Any Reward Points that are remaining in a Member's Account at time of termination will be forfeited and no compensation will be provided.
  • A Member's continued participation in the Programme constitutes the Member's acceptance of any changes to these Terms and Conditions. Members are responsible for remaining knowledgeable as to any changes that the Company may make to these Terms and Conditions. The most current version of these Terms and Conditions will be available in the print media and on the Website and will supersede all previous versions of these Terms and Conditions.

 

PARTNERS

  • All rewards, discounts and privileges offered by LMS Merchant Partners will be found in A Club communication
  • Terms and conditions apply to all LMS Merchant Partners
Talk to us